Frequently Asked Questions
When you have found an item that you would like to have, you simply choose your size and the number of pieces you want. Then click on “Add to cart”. You can then add multiple items. When you have finished shopping, go to the shopping cart at the top right. Here you can complete the order by clicking on “Proceed to checkout”. Enter all your details here (or login with your account), choose your payment method and pay your order securely online. When the payment has gone through, we will get to work as soon as possible to send your items!
When in doubt about a size, it is best to view the product photos. We place as much as possible the length and size of the model in the photos. Based on this, you can easily estimate which size fits you best. There is often also a fit that you can take into account. If you still have questions, send us a message.
You have 14 days from the shipping date to return your purchase. The costs for this are € 3.95. You can register your return via https://kensi.returnista.com/nl
You can always pay 100% safely with us. You can choose from different payment methods. You can choose from: Credit card, iDeal, PayPal and Klarna.
When you place an order with us, we try to deliver it to your home as soon as possible. The following applies: ordered before 20:00? Shipped the same day and therefore delivered the next day. It is then in the hands of the parcel service when you receive this exactly at home. They deliver on Monday to Saturday. So if you order on Saturday, the package will only arrive on Monday because Sunday is not delivered by the parcel services.
The shipping costs are €3.95. Delivery is free with an order from €40.00.
The package and the shipment can be followed via the Track & Trace code that you will receive by email after the package has been sent by us and registered with the parcel service.
If your package has been damaged during shipment, it is very annoying first of all. It is best if you immediately take pictures of the damaged package and items and contact our customer service via firstname.lastname@example.org. We will solve this with you and look for a suitable solution.
It is possible that a garment/accessory shows a defect when worn, for example, please contact us as soon as possible. The guarantee applies for a maximum of 4 weeks after receipt. We do not guarantee against improper use of clothing and accessories, as a result of which the product has broken down. The following conditions also apply:
- No washing guarantee is given. Any problems arising after washing are your own responsibility.
- We do not guarantee product applications such as sequins, studs and stones.
- We do not guarantee stains caused by perfume or deodorant.
You are missing an item or the wrong size has been sent. It is of course still human work to pack the packages, so it is always possible that something goes wrong. In this case, we are disappointed with you and it is best to contact our customer service via email@example.com. They monitor your order and provide a suitable solution!